pq98 Privacy Policy

Welcome to the pq98 Privacy Policy. pq98 ("we", "us", "our", "pq98") operates the online casino and sports betting platform accessible at pq98.net. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, visitors, and any other person whose data we process in the course of our operations.

This Privacy Policy sets out in clear terms how pq98 collects, uses, discloses, stores, and otherwise processes your personal data. It also explains the rights you have in relation to your personal data and how you may exercise those rights. This policy should be read together with our Terms & Conditions, which govern your use of the pq98 platform more broadly.

pq98 handles personal data responsibly and in accordance with applicable data protection and privacy legislation. We take data security seriously and have implemented appropriate technical and organisational measures to protect the personal information of our players at every stage of processing.

For the purposes of applicable data protection legislation, pq98 is the data controller in respect of the personal data collected and processed through the pq98 platform. As data controller, pq98 determines the purposes and means of processing your personal data.

pq98 operates under an internationally recognised gaming licence. Where pq98 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are bound by contractual obligations that ensure they process personal data only in accordance with pq98's instructions and in compliance with applicable data protection requirements.

If you have any questions, concerns, or requests relating to the processing of your personal data by pq98, please contact our privacy team at the details provided in Section 16 of this policy.

pq98 collects and processes the following categories of personal data in connection with the operation of the platform and the provision of services to players:

pq98 does not intentionally collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless this is specifically required for responsible gaming compliance or legal obligation purposes and you have been informed accordingly.

pq98 collects personal data through the following channels and methods:

• Direct provision by you: When you register a pq98 account, you provide your name, date of birth, contact details, and payment method information directly. You also provide data when you contact our support team, submit a complaint, or respond to a promotion.
• Automated technical collection: When you access and use the pq98 platform, we automatically collect technical data such as your IP address, device identifiers, browser information, and session data via server logs, cookies, and similar tracking technologies.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, relevant transaction data is shared with pq98 by the payment processor to confirm and record your transaction.
• KYC and identity verification providers: pq98 may use third-party identity verification services to assist with KYC compliance. These providers may return verification results and risk indicators to pq98.
• Third-party fraud prevention services: pq98 uses industry-standard fraud detection tools that process technical and behavioural data to identify suspicious activity on the platform.

pq98 uses the personal data we collect for the following purposes:

• Account creation and management: To register your pq98 account, verify your identity and age, and manage your account throughout its lifecycle.
• Service delivery: To provide you with access to the pq98 platform, process your bets and transactions, and deliver the gaming and sportsbook services you have selected.
• Payment processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, and Pakistani bank accounts, in PKR.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) legislation, gaming licence conditions, and KYC requirements, including filing reports where legally required.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multiple account creation, and other prohibited conduct on the pq98 platform.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply player-set limits, and fulfil our responsible gaming obligations.
• Customer support: To respond to your queries, handle complaints, and resolve disputes through our live chat and email support channels.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate form to improve the pq98 platform, its games, and its user experience.
• Marketing (with consent): To send you promotional communications about pq98 bonuses, new games, and special offers, where you have provided consent to receive such communications.

pq98 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of our contract with you — i.e., to provide the pq98 gaming services you have registered to use.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including AML laws, KYC obligations, and gaming licence conditions.
• Legitimate interests: Processing is necessary for pq98's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where pq98 relies on your consent — for example, for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pq98 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and cryptocurrency processing partners receive the financial data necessary to process your transactions.
• Identity verification and KYC providers: Third-party KYC services receive identity documents and personal details to assist with verifying player identity and age.
• Fraud prevention and security providers: Specialist fraud detection and cybersecurity services process technical and behavioural data to protect the pq98 platform and its players.
• Gaming software providers: Our casino game providers receive the minimum data required to deliver the gaming experience, such as session tokens and bet amounts.
• Regulatory and law enforcement authorities: pq98 is legally required to disclose personal data to competent authorities where required by applicable law, court order, or regulatory direction, including in connection with AML investigations or gaming licence compliance audits.
• Professional advisers: Legal, financial, and compliance advisers engaged by pq98 may access personal data where strictly necessary in the performance of their professional services.

All third parties with whom pq98 shares personal data are required to process that data in accordance with applicable data protection requirements and pq98's instructions. pq98 does not authorise any third-party recipient to use your personal data for their own independent purposes.

pq98 uses cookies and similar tracking technologies on its platform to support platform functionality, enhance your user experience, and gather analytics data. Cookies are small text files placed on your device by your web browser when you visit pq98.net.

pq98 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the pq98 platform. These cookies enable core functions such as login session management, security features, and account settings. They cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect information about how players use the pq98 platform — such as which pages are visited most frequently and how long sessions last — in aggregate, anonymised form. This data helps pq98 improve the platform.
• Functional cookies: Enable enhanced functionality and personalisation, such as remembering your language preferences, your recently viewed games, and your preferred deposit method.
• Security cookies: Used to detect and prevent fraud, suspicious login attempts, and other security threats on the pq98 platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the pq98 platform. Strictly necessary and security cookies cannot be disabled as they are essential to the secure operation of the platform.

pq98 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, gaming licence, and anti-money laundering obligations.

As a general guide:

• Active account data: Retained for the duration of your active pq98 account plus any required post-closure retention period.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• Communication records: Support chat transcripts and email correspondence are retained for a minimum of two (2) years.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent history.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pq98 will securely delete or anonymise that data.

pq98 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the pq98 platform
• Encryption of sensitive data at rest within pq98's secure data infrastructure
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the pq98 platform
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Comprehensive incident response procedures to address any security breach promptly and effectively

While pq98 takes all reasonable steps to protect your personal data, no method of data transmission over the internet is completely secure. You also have a responsibility to keep your pq98 account credentials confidential and to notify pq98 immediately if you suspect any unauthorised access to your account.

Subject to applicable data protection legislation, you have the following rights in relation to the personal data pq98 holds about you:

• Right of access: You have the right to request a copy of the personal data pq98 holds about you and information about how it is being processed.
• Right to rectification: You have the right to request that pq98 correct any personal data that is inaccurate or incomplete. You can update many of your account details directly through your pq98 account settings.
• Right to erasure: In certain circumstances, you have the right to request that pq98 delete your personal data. This right is subject to exceptions where retention is required by law or for legitimate gaming regulatory purposes.
• Right to restriction of processing: In certain circumstances, you have the right to request that pq98 restrict the processing of your personal data while a query or complaint is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on pq98's legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where pq98 relies on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact pq98 at the details provided in Section 16. pq98 will respond to all data rights requests within a reasonable timeframe and in accordance with applicable legal requirements. Please note that certain rights may be limited or overridden by legal obligations applicable to pq98 as a licensed gaming operator.

pq98 may send you promotional communications about bonuses, new games, special offers, and other pq98 services where you have consented to receive such communications at the time of registration or at any subsequent point.

You may opt out of receiving marketing communications from pq98 at any time by:

• Updating your communication preferences in your pq98 account settings
• Clicking the unsubscribe link included in any pq98 marketing email
• Contacting pq98 support and requesting removal from marketing lists

Please note that even if you opt out of marketing communications, pq98 will continue to send you transactional and service communications relating to your account — such as deposit confirmations, withdrawal notifications, and account security alerts — as these are necessary for the operation of your pq98 account.

The pq98 platform is strictly intended for use by adults aged 21 (twenty-one) years and above only. pq98 does not knowingly collect, store, or process the personal data of any individual under the age of 21. If pq98 becomes aware that personal data has been collected from or in relation to a person under the age of 21, that data will be deleted promptly and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered a pq98 account or that their personal data has been submitted to pq98, please contact us immediately at the details in Section 16 so that we can take appropriate action without delay.

The pq98 platform may from time to time contain references to third-party services, game providers, or payment processors. pq98 is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to read the privacy policies of any third-party service you interact with in connection with your use of pq98.

This Privacy Policy applies solely to the personal data collected and processed by pq98 through the pq98 platform at pq98.net. It does not apply to the data practices of any third party.

pq98 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their pq98 account email address or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how pq98 is protecting your personal data. Continued use of the pq98 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pq98 processes your personal data, please contact the pq98 privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the pq98 platform

When contacting pq98 regarding a data rights request, please include your registered mobile number and a clear description of your request to help the team identify your account and handle your request efficiently. pq98 aims to respond to all privacy-related enquiries within 30 days of receipt.

For data rights requests that pq98 is unable to resolve to your satisfaction, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.